Patient Center
The IN Focus First Patient Center is your one-stop resource for managing your psychiatric care. Here you can access your Charm Patient Portal, update your card on file, find release of information forms, download your IN Focus First App, and explore our mental health education library, all in one place.
Download the IN Focus First
Patient Portal App for iPhone or Android
Frequently Asked Questions
Can my old doctor send you my patient medical records?
Yes! Your prior medical records can be faxed to 414-240-2801
How do I access my IN Focus First patient portal?
Click the “Patient Portal Login” button above to log into your Charm Health patient portal. You can also download the Charm IN Focus First app on iPhone or Android for easy mobile access to your records, messages, and appointments.
How do I update my credit card on file at IN Focus First?
Click “Update Your Card on File” above. You will be directed to our secure Acuity Scheduling page where you can log in or create an account to update your payment information.
How do I request a medical records release?
Click the “Indiana Medical Release of Information Form” button above to download the form. Complete it and return it to our office by email at support@infocusfirst.com, faxing it to 414-240-2801, or uploading it to your Patient Portal.
How do I reschedule or cancel my appointment?
You can reschedule or cancel your appointment by your appointment email confirmation, contacting our office directly by phone (317) 886-8118, email support@infocusfirst.com, or quickly send a message through the patient portal, or email us at support@infocusfirst.com.
What is your appointment cancellation policy?
You can reschedule or cancel your appointment up to 48 business hours prior to your appointment time. Appointments cancelled or rescheduled less than 48 hours prior to your appointment time are billed at the full service fee. No show appointments are billed in full. 3 no show appointments within a 365 day period may result in practice dismissal.
How do I message my provider?
Please log into your Charm patient portal and use the secure messaging feature to contact your psychiatric provider. You may also call / SMS at (317) 886-8118. Be mindful, our phone line in not HIPAA compliant, so no individually identifiable health information known as Protected Health Information (PHI) is allowed to be transmitted. Patient Portal messaging is the most secure way to reach your clinical care team.
What do I do if I’m experiencing a mental health crisis?
If you are experiencing a psychiatric emergency, call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room. For non-emergency concerns, message your provider through the Charm patient portal.
Does IN Focus First accept insurance?
IN Focus First is a private pay psychiatric practice. We accept HSA, FSA, Google Pay, and all major credit cards. We provide superbill documentation upon request that you can submit to your insurance for possible out-of-network reimbursement. Contact your insurance for details.
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Medical Disclaimer: Informational purposes only; does not constitute medical advice, diagnosis, or treatment.
